End‑User License Agreement (EULA) – YepYet POS & Online Ordering

Effective Date: 10/22/2025

Applies to: All business users, staff and contractors who access or use the YepYet POS and Online Ordering Platform (the “Software/Service”).

• YepYet/We/Us – The provider and rights‑holder of the Software/Service.
• You/Customer/User – The business entity and its authorised users using the Software/Service.
• Software/Service – The YepYet cloud platform, POS apps, web portals, mobile apps, APIs, documentation, and related materials.
• Authorised Users – Employees/contractors whom you permit to access the Software/Service under your account.
• Order Form – The ordering document(s) specifying plan, fees and term.
• Documentation – User guides, help centre articles, API docs.

2.1 Licence. Subject to payment of applicable fees and compliance with this EULA and the Order Form, YepYet grants you a non‑exclusive, non‑transferable, revocable licence to access and use the Software/Service for your internal business purposes only, for the Term specified on the Order Form.

2.2 Users & Devices. Access is limited to Authorised Users. You may access from mobile, tablet, or PC. A payment terminal is required only for in‑house card payments; no hardware is required for online‑only operations.

2.3 Copies. You may make a reasonable number of copies of Documentation for internal use only. All notices and legends must be preserved.

2.4 Evaluation/Beta. If provided as trial, beta or evaluation, the Software/Service is supplied “as is”, may be time‑limited, and may be terminated at any time.

You shall not (nor permit anyone to):

• Copy, modify, translate, adapt or create derivative works of the Software/Service, except as permitted by law.
• Reverse engineer, decompile, or attempt to extract source code, except to the extent such restriction is prohibited by applicable law.
• Rent, lease, sell, sublicense, assign, or otherwise transfer rights in the Software/Service to any third party.
• Circumvent security, access controls, usage limits, rate limits or any technical restrictions.
• Use the Software/Service for unlawful activities or in breach of the Acceptable Use Policy (AUP).
• Access the Software/Service to build a competing product or service or for benchmarking without prior written consent.

• Maintain accurate account information and keep credentials confidential; enable MFA where available.
• You are responsible for actions taken under your accounts, and for configuring roles/permissions appropriately.
• Maintain adequate internet connectivity and (recommended) backup ISP (e.g., Three, Vodafone).
• Ensure menu accuracy, allergens compliance, pricing/tax correctness, and lawful handling of consumer data.
• Provide and maintain compatible devices, printers, and local network as per the Documentation.

• Card payments and refunds are processed by third‑party payment processors selected by you. YepYet does not store PAN/CVV and is not party to settlement funds. Your relationship with the processor is governed by their terms and PCI obligations.
• The Software/Service may interoperate with third‑party services (e.g., SMS/email, mapping). YepYet is not responsible for third‑party terms, availability, or performance.

• YepYet may provide updates, upgrades, or changes (including security patches and new features).
• We may modify or discontinue features with reasonable notice; deprecations will follow the timelines set out in the SLA where practicable.
• Service availability, maintenance windows, RPO/RTO, and incident targets are governed by the SLA.

• YepYet and its licensors own all right, title and interest in the Software/Service and Documentation. No rights are granted except as expressly stated.
• You retain ownership of your content, menus, branding, and customer data; you grant YepYet a limited licence to host, process, transmit and display such data solely to operate the Service.

• Processing of personal data is governed by the Privacy Policy and Data Processing Agreement (DPA) (where applicable).
• You are the Controller of customer data and are responsible for providing required notices/consents and ensuring a lawful basis for processing.

Each party will protect the other’s confidential information using at least reasonable care and use it only for the purpose of performing under this EULA. This does not apply to information that is public, independently developed, or lawfully obtained from a third party without duty of confidentiality.

10.1 Limited Warranty. YepYet warrants it will provide the Service with reasonable skill and care consistent with industry standards.

10.2 Exclusions. Except as expressly provided, the Software/Service and Documentation are provided “as is” and “as available” without warranties of any kind, whether express, implied, statutory or otherwise, including merchantability, fitness for a particular purpose, and non‑infringement.

10.3 High‑Risk Use. The Service is not designed for safety‑critical or high‑risk environments (e.g., medical devices, aviation). You assume all risk for such use.

To the maximum extent permitted by law:

• Neither party is liable for indirect, special, incidental, consequential, exemplary or punitive damages, or loss of profits, revenue, goodwill, or data, even if advised of the possibility.
• YepYet’s aggregate liability arising out of or related to this EULA shall not exceed the fees paid by you to YepYet for the Service in the three (3) months prior to the event giving rise to the claim.
• Nothing limits liability for death or personal injury caused by negligence, fraud, wilful misconduct, or any liability that cannot legally be limited.

You shall indemnify and hold YepYet harmless from claims, damages, fines, or costs arising from (a) your unlawful or improper use of the Service; (b) your content (including menu/allergen inaccuracies or IP infringement); (c) your breach of this EULA, the AUP, or applicable law.

• This EULA continues for the Subscription Term unless terminated in accordance with the Order Form or Terms & Conditions.
• YepYet may suspend or terminate access immediately for material breach (e.g., non‑payment, security risk, AUP violations).
• Upon termination, your licence ends and you must cease use. Data return/deletion is handled per the DPA.

The Software/Service may include or link to open‑source or third‑party components subject to their own licences. To the extent of any conflict, those licences govern for the relevant components. A current notice file is available upon request.

You warrant you are not subject to sanctions and will not use the Service in violation of export control or sanctions laws. You will not permit users from sanctioned territories to access the Service without lawful authorisation.

You may not assign or transfer this EULA without YepYet’s prior written consent. YepYet may subcontract obligations (e.g., hosting) and remains responsible for subcontractors’ performance.

Notices will be sent to the contact details in your account or Order Form, and to YepYet at legal@yepyet.com (or as updated in the Documentation). Notices are deemed given when received.

This EULA is governed by the laws of Ireland. The parties submit to the exclusive jurisdiction of the Irish courts, without prejudice to rights under applicable data protection law.

In the event of conflict, the following order applies: Terms & Conditions → SLA → DPA/Privacy Policy → This EULA → Order Form → Documentation. This EULA, together with the foregoing, constitutes the entire agreement regarding licence and use of the Software/Service.

We may update this EULA from time to time. Material changes will be notified in advance where practicable. Continued use of the Service after the effective date constitutes acceptance of the updated EULA.

By clicking “I Agree”, creating an account, or using the Software/Service, you confirm that you have read and agree to this EULA on behalf of the Customer entity.