Transaction Fee Agreement

Last updated: November 2025

Applies to: Business customers using the Yepyet POS & Online Ordering Platform (the “Service”).

Related documents: Terms & Conditions, EULA, SLA, Privacy Policy, DPA, AUP.

Overview & Consent

By activating your account and ticking “I agree to the Platform Fee”, you authorise Yepyet to apply a percentage fee on every eligible transaction processed through the Service.

• Platform Fee for online orders: [4% + 10c + interchange fee] of the order subtotal (excluding delivery fees, tips/gratuities, vouchers/gift cards applied, and taxes), exclusive of VAT.
• Platform Fee for in person orders (at counter) : [1.75% + 5c + interchange fee] of the order subtotal (excluding delivery fees, tips/gratuities, vouchers/gift cards applied, and taxes), exclusive of VAT.
• Display of Fees: The fee will be disclosed in your Order Form / Billing settings and confirmed in your monthly statement.

No Direct Debit. Fees are collected per transaction via supported payment‑processor splits (application/platform fee), or invoiced monthly where splits are not available.

Definitions

Eligible Transaction – A completed, non‑cancelled, non‑voided order that has been captured/settled through the Service.

Subtotal – Basket value before delivery charges, tips/gratuities, discounts, and taxes.

Fee Calculation

• For each Eligible Transaction, the Platform Fee is calculated as ([Percentage]% × Subtotal) + [Fixed Fee].
• Exclusions: Cancelled/voided orders are excluded; refunded orders are excluded from the month in which the refund is processed.
• VAT: Irish VAT (if applicable) is added to the Platform Fee on your monthly statement.
• Rounding: Calculations may be rounded to the nearest cent per transaction.

Collection & Settlement Methods

A) Processor Split (Preferred): Where your payment processor supports application/platform fees, you authorise Yepyet to instruct the processor to deduct the Platform Fee at the time of settlement and remit it to Yepyet. You agree to the processor’s terms enabling this split.

B) Monthly Invoice (Fallback): If splits are not supported or temporarily unavailable,

• Yepyet will issue a monthly statement summarising total Platform Fees due (and VAT).
• You agree to pay within 7 days of the invoice date by card‑on‑file or bank transfer.
• Late or unpaid invoices may result in suspension per the Terms & Conditions.

Refunds, Chargebacks & Adjustments

• Refunds: If you refund an order, the Platform Fee for that order is credited in the month the refund is processed (minus any non‑recoverable processor charges).
• Chargebacks: Scheme/processor chargeback fees are not refundable by Yepyet. Platform Fee adjustments relating to chargebacks may be applied in the next cycle.
• Corrections: Yepyet may true‑up prior periods to correct data errors; details will appear on your next statement.

Changes to Fees

We may change the percentage and/or fixed fee by giving you 30 days’ prior notice by email and/or in‑product notification. Continued use after the effective date constitutes acceptance.

Records & Reporting

• Transaction‑level fee calculations are available in your Billing/Reports section.
• Monthly statements detail totals, refunds, adjustments, and VAT.
• You should download/export reports regularly for your accounting records.

Term, Suspension & Termination

• This Agreement remains in force for as long as you use the Service.
• Failure to pay invoiced fees may lead to suspension and/or termination per the Terms & Conditions.
• On termination, outstanding Platform Fees remain payable; any final adjustments will be included in a closing statement.

Acceptance Language (for Order Form / Onboarding)

“I confirm that I am authorised to bind the business named on this account and that we agree to the Yepyet Platform Fee of [_.%] (+ €[0.00] per transaction if applicable) on every transaction processed through the Service. Where supported, I authorise the payment processor to deduct and remit the Platform Fee to Yepyet at settlement. Where not supported, I agree to pay monthly invoices within 7 days.”

Governing Law & Disputes

This Agreement is governed by the laws of Ireland. Disputes are subject to the exclusive jurisdiction of the Irish courts.